Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 45 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
4. 4.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
5. 5.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) a sticky, messy table (d) listening to complaints
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) giving correct change
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) giving correct change (d) arguing with a buyer
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) counting change wrongly (d) listening to complaints
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
14. 14.True or false: “clean, covered food” is poor customer service. (a) True (b) False
15. 15.True or false: “a tidy stall table” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) listening to complaints (d) a tidy stall table
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
20. 20.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) a clear price board
21. 21.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) chatting on the phone (d) clean, covered food
22. 22.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) greeting with a smile (d) counting change wrongly
23. 23.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) ignoring a customer (d) a clear price board
25. 25.True or false: “dirty hands with food” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a tidy stall table (d) greeting with a smile
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) saying thank you (d) fixing mistakes quickly
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) greeting with a smile
33. 33.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
34. 34.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
35. 35.True or false: “chatting on the phone” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) a clear price board
37. 37.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) serving friends first (d) listening to complaints
38. 38.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) dirty hands with food (d) listening to complaints
39. 39.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) a clear price board (d) listening to complaints
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids