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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 441 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) giving correct change (d) sorry for a long wait
  3. 3.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  4. 4.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) listening to complaints (d) saying thank you
  5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
  7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  8. 8.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  9. 9.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  10. 10.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  11. 11.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  12. 12.True or false: “hiding the prices” is good customer service. (a) False (b) True
  13. 13.True or false: “rude replies” is poor customer service. (a) False (b) True
  14. 14.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) a tidy stall table (d) saying thank you
  16. 16.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
  18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
  19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  21. 21.True or false: “saying thank you” is good customer service. (a) False (b) True
  22. 22.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) rude replies (d) hiding the prices
  23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  24. 24.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  25. 25.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) saying thank you (d) a tidy stall table
  26. 26.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  27. 27.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) giving correct change (d) a clear price board
  28. 28.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  29. 29.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  33. 33.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) giving correct change (d) fixing mistakes quickly
  34. 34.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
  35. 35.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  36. 36.True or false: “clean, covered food” is good customer service. (a) False (b) True
  37. 37.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) rude replies
  38. 38.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) a clear price board (d) ignoring a customer
  39. 39.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  40. 40.True or false: “a tidy stall table” is good customer service. (a) False (b) True

Answer key

  1. good service
  2. ignoring a customer
  3. False
  4. chatting on the phone
  5. poor service
  6. False
  7. say sorry, add sugar
  8. False
  9. True
  10. poor service
  11. good service
  12. False
  13. True
  14. False
  15. dirty hands with food
  16. False
  17. thank them and note it
  18. serve them in turn
  19. poor service
  20. good service
  21. True
  22. clean, covered food
  23. poor service
  24. False
  25. rude replies
  26. True
  27. counting change wrongly
  28. poor service
  29. True
  30. good service
  31. True
  32. good service
  33. counting change wrongly
  34. buyers come back
  35. poor service
  36. True
  37. saying thank you
  38. a clear price board
  39. True
  40. True

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