Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 442 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is poor customer service. (a) True (b) False
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) listening to complaints (d) greeting with a smile
4. 4.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) sorry for a long wait (d) greeting with a smile
6. 6.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) saying thank you (d) a tidy stall table
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a tidy stall table (d) counting change wrongly
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) counting change wrongly
13. 13.True or false: “listening to complaints” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) dirty hands with food (d) hiding the prices
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
20. 20.True or false: “a clear price board” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) hiding the prices (d) serving friends first
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) arguing with a buyer (d) sorry for a long wait
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
28. 28.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
29. 29.True or false: “hiding the prices” is poor customer service. (a) False (b) True
30. 30.True or false: “a tidy stall table” is good customer service. (a) False (b) True
31. 31.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
35. 35.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) ignoring a customer
37. 37.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) a sticky, messy table (d) arguing with a buyer
38. 38.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

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