Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 443 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) saying thank you (d) dirty hands with food
2. 2.True or false: “listening to complaints” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) counting change wrongly (d) arguing with a buyer
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) serving friends first (d) saying thank you
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) dirty hands with food (d) rude replies
9. 9.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) greeting with a smile (d) chatting on the phone
10. 10.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
11. 11.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
12. 12.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
13. 13.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
14. 14.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) a sticky, messy table (d) clean, covered food
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) greeting with a smile (d) arguing with a buyer
21. 21.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) clean, covered food (d) giving correct change
22. 22.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) a tidy stall table (d) sorry for a long wait
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) greeting with a smile (d) fixing mistakes quickly
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) ignoring a customer (d) counting change wrongly
29. 29.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) a clear price board (d) counting change wrongly
30. 30.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
31. 31.True or false: “serving friends first” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) a sticky, messy table (d) rude replies
34. 34.True or false: “a clear price board” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) sorry for a long wait (d) a sticky, messy table
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) greeting with a smile (d) a clear price board
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) a tidy stall table (d) arguing with a buyer
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) rude replies (d) counting change wrongly
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) serving friends first (d) arguing with a buyer

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