Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 444 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) sorry for a long wait (d) chatting on the phone
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
3. 3.True or false: “greeting with a smile” is good customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) listening to complaints (d) chatting on the phone
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.True or false: “saying thank you” is good customer service. (a) False (b) True
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) counting change wrongly (d) a sticky, messy table
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) greeting with a smile
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
17. 17.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.True or false: “a clear price board” is poor customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) a clear price board (d) saying thank you
21. 21.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) arguing with a buyer (d) serving friends first
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
23. 23.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
24. 24.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) serving friends first (d) listening to complaints
25. 25.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) a tidy stall table
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) a tidy stall table (d) serving friends first
27. 27.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) arguing with a buyer
29. 29.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) sorry for a long wait (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) sorry for a long wait (d) ignoring a customer
33. 33.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) clean, covered food (d) giving correct change
36. 36.True or false: “serving friends first” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) sorry for a long wait (d) saying thank you
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) sorry for a long wait (d) a sticky, messy table

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