Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 445 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) serving friends first
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
3. 3.True or false: “ignoring a customer” is good customer service. (a) True (b) False
4. 4.True or false: “clean, covered food” is poor customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
6. 6.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) a tidy stall table (d) dirty hands with food
8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
10. 10.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) a clear price board
11. 11.True or false: “a clear price board” is good customer service. (a) True (b) False
12. 12.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
13. 13.True or false: “a clear price board” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) rude replies (d) serving friends first
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a tidy stall table (d) a sticky, messy table
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
18. 18.True or false: “counting change wrongly” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) a clear price board (d) saying thank you
20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
21. 21.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) greeting with a smile (d) a sticky, messy table
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) sorry for a long wait (d) ignoring a customer
26. 26.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
27. 27.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) hiding the prices (d) sorry for a long wait
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) counting change wrongly (d) a sticky, messy table
29. 29.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) a tidy stall table (d) clean, covered food
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
32. 32.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
33. 33.True or false: “chatting on the phone” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) chatting on the phone (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
37. 37.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
38. 38.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) ignoring a customer
40. 40.True or false: “arguing with a buyer” is good customer service. (a) False (b) True

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