Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 446 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
3. 3.True or false: “ignoring a customer” is good customer service. (a) True (b) False
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
5. 5.True or false: “a clear price board” is poor customer service. (a) True (b) False
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
7. 7.True or false: “rude replies” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) clean, covered food (d) sorry for a long wait
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) a tidy stall table (d) giving correct change
12. 12.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) rude replies (d) fixing mistakes quickly
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
20. 20.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) ignoring a customer
21. 21.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) fixing mistakes quickly (d) a sticky, messy table
23. 23.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) chatting on the phone (d) counting change wrongly
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) counting change wrongly (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) serving friends first (d) a sticky, messy table
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) a clear price board (d) saying thank you
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
30. 30.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) hiding the prices (d) saying thank you
31. 31.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) ignoring a customer (d) counting change wrongly
32. 32.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) saying thank you
34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
35. 35.True or false: “a tidy stall table” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) giving correct change
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
38. 38.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
39. 39.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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