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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 447 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) saying thank you (d) counting change wrongly
  2. 2.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
  3. 3.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  4. 4.True or false: “serving friends first” is good customer service. (a) False (b) True
  5. 5.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  7. 7.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) chatting on the phone (d) listening to complaints
  8. 8.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) greeting with a smile (d) dirty hands with food
  9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) a clear price board
  10. 10.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) ignoring a customer (d) dirty hands with food
  11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
  13. 13.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  14. 14.True or false: “a clear price board” is good customer service. (a) False (b) True
  15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  16. 16.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
  17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
  19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
  20. 20.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) sorry for a long wait (d) hiding the prices
  21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) chatting on the phone (d) a clear price board
  22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  24. 24.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  25. 25.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) counting change wrongly (d) dirty hands with food
  27. 27.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  28. 28.True or false: “saying thank you” is good customer service. (a) False (b) True
  29. 29.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) ignoring a customer
  30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  31. 31.True or false: “a clear price board” is poor customer service. (a) False (b) True
  32. 32.True or false: “rude replies” is good customer service. (a) False (b) True
  33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  35. 35.True or false: “giving correct change” is poor customer service. (a) False (b) True
  36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) listening to complaints
  37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  38. 38.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
  39. 39.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  40. 40.True or false: “chatting on the phone” is good customer service. (a) True (b) False

Answer key

  1. counting change wrongly
  2. thank them and note it
  3. poor service
  4. False
  5. False
  6. good service
  7. chatting on the phone
  8. dirty hands with food
  9. counting change wrongly
  10. clean, covered food
  11. good service
  12. give it back, say sorry
  13. good service
  14. True
  15. good service
  16. serve them in turn
  17. good service
  18. say sorry, add sugar
  19. buyers come back
  20. hiding the prices
  21. chatting on the phone
  22. poor service
  23. poor service
  24. False
  25. False
  26. fixing mistakes quickly
  27. False
  28. True
  29. ignoring a customer
  30. poor service
  31. False
  32. False
  33. good service
  34. poor service
  35. False
  36. listening to complaints
  37. good service
  38. listening to complaints
  39. good service
  40. False

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