Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 448 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) giving correct change
2. 2.True or false: “giving correct change” is good customer service. (a) True (b) False
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
5. 5.True or false: “hiding the prices” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) clean, covered food
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) giving correct change
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) a sticky, messy table (d) dirty hands with food
12. 12.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) listening to complaints (d) a tidy stall table
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) chatting on the phone (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) rude replies
18. 18.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
21. 21.True or false: “hiding the prices” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) listening to complaints (d) clean, covered food
23. 23.True or false: “dirty hands with food” is good customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) fixing mistakes quickly (d) counting change wrongly
25. 25.True or false: “saying thank you” is good customer service. (a) True (b) False
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) saying thank you (d) fixing mistakes quickly
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
30. 30.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
31. 31.True or false: “listening to complaints” is poor customer service. (a) True (b) False
32. 32.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a sticky, messy table (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) arguing with a buyer (d) listening to complaints
37. 37.True or false: “clean, covered food” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) dirty hands with food (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) dirty hands with food (d) chatting on the phone
40. 40.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) chatting on the phone (d) ignoring a customer

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