Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 449 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) clean, covered food (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) a sticky, messy table (d) clean, covered food
6. 6.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) clean, covered food (d) a sticky, messy table
7. 7.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) giving correct change (d) serving friends first
8. 8.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) dirty hands with food (d) hiding the prices
9. 9.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) a clear price board (d) listening to complaints
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.True or false: “dirty hands with food” is good customer service. (a) False (b) True
13. 13.True or false: “hiding the prices” is good customer service. (a) True (b) False
14. 14.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
16. 16.True or false: “a clear price board” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) greeting with a smile (d) chatting on the phone
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) listening to complaints (d) clean, covered food
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) clean, covered food (d) giving correct change
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) counting change wrongly (d) saying thank you
24. 24.True or false: “giving correct change” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) ignoring a customer (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) chatting on the phone (d) greeting with a smile
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) counting change wrongly
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) a clear price board
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) counting change wrongly (d) ignoring a customer
35. 35.True or false: “listening to complaints” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) rude replies
38. 38.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) a tidy stall table (d) giving correct change
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) rude replies (d) saying thank you

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