Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 450 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is poor customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) saying thank you (d) ignoring a customer
3. 3.True or false: “dirty hands with food” is good customer service. (a) True (b) False
4. 4.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) listening to complaints (d) greeting with a smile
5. 5.True or false: “counting change wrongly” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) dirty hands with food
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) a sticky, messy table (d) a clear price board
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.True or false: “clean, covered food” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) clean, covered food
15. 15.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) a clear price board (d) greeting with a smile
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.True or false: “hiding the prices” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) giving correct change (d) ignoring a customer
21. 21.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) dirty hands with food (d) ignoring a customer
23. 23.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) rude replies (d) hiding the prices
26. 26.Which of these is good customer service? (a) giving correct change (b) rude replies (c) counting change wrongly (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) a clear price board (d) a tidy stall table
28. 28.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) sorry for a long wait
30. 30.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) listening to complaints (d) arguing with a buyer
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) ignoring a customer (d) rude replies
35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
37. 37.True or false: “saying thank you” is good customer service. (a) False (b) True
38. 38.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
39. 39.True or false: “ignoring a customer” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food

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