Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 46 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
4. 4.True or false: “dirty hands with food” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
6. 6.True or false: “chatting on the phone” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) counting change wrongly (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) greeting with a smile (d) saying thank you
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
10. 10.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) clean, covered food (d) arguing with a buyer
11. 11.True or false: “listening to complaints” is poor customer service. (a) False (b) True
12. 12.True or false: “saying thank you” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table
15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
16. 16.True or false: “hiding the prices” is poor customer service. (a) True (b) False
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) serving friends first (d) rude replies
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) sorry for a long wait (d) dirty hands with food
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.True or false: “giving correct change” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) listening to complaints (d) dirty hands with food
25. 25.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) fixing mistakes quickly (d) hiding the prices
26. 26.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) rude replies
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) ignoring a customer
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
31. 31.True or false: “greeting with a smile” is good customer service. (a) False (b) True
32. 32.True or false: “serving friends first” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) giving correct change (d) ignoring a customer
34. 34.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a tidy stall table (d) a sticky, messy table
35. 35.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
36. 36.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) arguing with a buyer (d) sorry for a long wait
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.True or false: “a clear price board” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) rude replies (d) greeting with a smile

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