Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 451 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) hiding the prices (d) saying thank you
2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) clean, covered food
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) serving friends first (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) giving correct change
6. 6.True or false: “serving friends first” is good customer service. (a) False (b) True
7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) rude replies (d) ignoring a customer
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) a clear price board (d) serving friends first
10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) dirty hands with food (d) arguing with a buyer
12. 12.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.True or false: “serving friends first” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) counting change wrongly (d) greeting with a smile
17. 17.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) arguing with a buyer (d) serving friends first
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) greeting with a smile (d) sorry for a long wait
20. 20.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) listening to complaints (d) clean, covered food
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.True or false: “rude replies” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.True or false: “clean, covered food” is poor customer service. (a) False (b) True
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) arguing with a buyer (d) listening to complaints
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) clean, covered food (d) arguing with a buyer
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) greeting with a smile (d) sorry for a long wait
35. 35.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) serving friends first (d) a tidy stall table
36. 36.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) fixing mistakes quickly (d) counting change wrongly
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.True or false: “clean, covered food” is good customer service. (a) True (b) False
40. 40.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first

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