Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 452 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
2. 2.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) hiding the prices
4. 4.True or false: “hiding the prices” is good customer service. (a) True (b) False
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) counting change wrongly (d) a sticky, messy table
8. 8.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
9. 9.True or false: “rude replies” is good customer service. (a) True (b) False
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) sorry for a long wait (d) arguing with a buyer
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) ignoring a customer (d) a sticky, messy table
16. 16.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) rude replies (d) arguing with a buyer
17. 17.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) clean, covered food
18. 18.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) fixing mistakes quickly (d) listening to complaints
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) clean, covered food (d) greeting with a smile
21. 21.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
23. 23.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) ignoring a customer (d) giving correct change
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) ignoring a customer (d) rude replies
25. 25.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) giving correct change (d) arguing with a buyer
26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
27. 27.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
28. 28.True or false: “rude replies” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a tidy stall table (d) dirty hands with food
30. 30.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) rude replies (d) greeting with a smile
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) saying thank you (d) chatting on the phone
34. 34.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
36. 36.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) serving friends first (d) giving correct change
38. 38.True or false: “giving correct change” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service

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