Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 453 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) arguing with a buyer (d) rude replies
2. 2.True or false: “listening to complaints” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) arguing with a buyer (d) greeting with a smile
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) hiding the prices
6. 6.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) hiding the prices (d) ignoring a customer
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) listening to complaints (d) saying thank you
10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) fixing mistakes quickly (d) giving correct change
12. 12.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) serving friends first (d) saying thank you
13. 13.True or false: “listening to complaints” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) rude replies (d) chatting on the phone
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) giving correct change (d) greeting with a smile
17. 17.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) giving correct change (d) a sticky, messy table
19. 19.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
20. 20.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
21. 21.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) chatting on the phone (d) counting change wrongly
23. 23.True or false: “saying thank you” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) giving correct change (d) listening to complaints
25. 25.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) greeting with a smile (d) listening to complaints
29. 29.True or false: “clean, covered food” is good customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) giving correct change
31. 31.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) greeting with a smile (d) saying thank you
32. 32.True or false: “ignoring a customer” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
35. 35.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a tidy stall table (d) hiding the prices
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) ignoring a customer

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