Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 454 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) dirty hands with food (d) a tidy stall table
2. 2.True or false: “clean, covered food” is good customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
4. 4.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) serving friends first (d) ignoring a customer
5. 5.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) greeting with a smile (d) clean, covered food
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
7. 7.True or false: “giving correct change” is good customer service. (a) False (b) True
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) ignoring a customer (d) listening to complaints
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) rude replies
12. 12.True or false: “serving friends first” is good customer service. (a) True (b) False
13. 13.True or false: “listening to complaints” is poor customer service. (a) True (b) False
14. 14.True or false: “rude replies” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) giving correct change
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
17. 17.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) a sticky, messy table (d) rude replies
19. 19.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a sticky, messy table (d) arguing with a buyer
25. 25.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) dirty hands with food
26. 26.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
28. 28.True or false: “counting change wrongly” is good customer service. (a) True (b) False
29. 29.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) a clear price board (d) counting change wrongly
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) a tidy stall table (d) ignoring a customer
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) hiding the prices (d) serving friends first
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a tidy stall table (d) rude replies
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) saying thank you (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) saying thank you (d) clean, covered food

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids