Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 455 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
3. 3.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
5. 5.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) a clear price board (d) saying thank you
6. 6.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) counting change wrongly (d) clean, covered food
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) chatting on the phone (d) saying thank you
8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) hiding the prices (d) listening to complaints
9. 9.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) clean, covered food (d) greeting with a smile
11. 11.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) chatting on the phone (d) counting change wrongly
12. 12.True or false: “clean, covered food” is poor customer service. (a) True (b) False
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
14. 14.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) saying thank you (d) giving correct change
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
21. 21.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
22. 22.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) greeting with a smile
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) counting change wrongly (d) dirty hands with food
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) dirty hands with food (d) rude replies
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) serving friends first (d) arguing with a buyer
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) clean, covered food
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) saying thank you (d) a clear price board
37. 37.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) arguing with a buyer (d) a clear price board
39. 39.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
40. 40.True or false: “serving friends first” is good customer service. (a) False (b) True

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