← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 456 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  2. 2.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  3. 3.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) arguing with a buyer (d) a tidy stall table
  4. 4.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) saying thank you (d) fixing mistakes quickly
  6. 6.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  9. 9.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) clean, covered food (d) hiding the prices
  11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
  12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) fixing mistakes quickly (d) rude replies
  13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  14. 14.True or false: “hiding the prices” is good customer service. (a) False (b) True
  15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) giving correct change (d) serving friends first
  16. 16.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
  17. 17.True or false: “giving correct change” is poor customer service. (a) True (b) False
  18. 18.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) a sticky, messy table
  19. 19.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  20. 20.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) rude replies (d) dirty hands with food
  21. 21.True or false: “rude replies” is poor customer service. (a) True (b) False
  22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
  23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  25. 25.True or false: “serving friends first” is good customer service. (a) False (b) True
  26. 26.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  27. 27.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
  29. 29.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) hiding the prices (d) listening to complaints
  30. 30.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) chatting on the phone
  31. 31.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  34. 34.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) ignoring a customer (d) rude replies
  35. 35.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile
  37. 37.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  38. 38.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
  39. 39.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a clear price board (d) serving friends first
  40. 40.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) hiding the prices (d) ignoring a customer

Answer key

  1. good service
  2. False
  3. a tidy stall table
  4. poor service
  5. ignoring a customer
  6. True
  7. poor service
  8. poor service
  9. poor service
  10. clean, covered food
  11. True
  12. rude replies
  13. good service
  14. False
  15. serving friends first
  16. buyers come back
  17. False
  18. fixing mistakes quickly
  19. good service
  20. sorry for a long wait
  21. True
  22. give it back, say sorry
  23. poor service
  24. good service
  25. False
  26. True
  27. False
  28. say sorry, add sugar
  29. hiding the prices
  30. giving correct change
  31. good service
  32. False
  33. good service
  34. clean, covered food
  35. True
  36. greeting with a smile
  37. True
  38. thank them and note it
  39. a clear price board
  40. greeting with a smile

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids