Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 457 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) clean, covered food (d) arguing with a buyer
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) arguing with a buyer (d) rude replies
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
6. 6.Which of these is good customer service? (a) listening to complaints (b) serving friends first (c) dirty hands with food (d) hiding the prices
7. 7.True or false: “counting change wrongly” is good customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) chatting on the phone (d) a clear price board
10. 10.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
11. 11.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) sorry for a long wait (d) dirty hands with food
15. 15.True or false: “chatting on the phone” is good customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) rude replies (d) hiding the prices
17. 17.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) saying thank you (d) listening to complaints
18. 18.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
19. 19.True or false: “hiding the prices” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) saying thank you (d) rude replies
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) saying thank you (d) listening to complaints
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) clean, covered food (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) fixing mistakes quickly (d) chatting on the phone
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) fixing mistakes quickly (d) dirty hands with food
28. 28.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) dirty hands with food
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
32. 32.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) clean, covered food (d) arguing with a buyer
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) greeting with a smile
35. 35.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) listening to complaints (d) serving friends first
39. 39.True or false: “ignoring a customer” is good customer service. (a) False (b) True
40. 40.True or false: “counting change wrongly” is poor customer service. (a) True (b) False

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