Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 458 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) giving correct change (d) counting change wrongly
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) greeting with a smile
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) serving friends first (d) rude replies
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) fixing mistakes quickly
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) chatting on the phone (d) rude replies
9. 9.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) a tidy stall table (d) a clear price board
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.True or false: “counting change wrongly” is good customer service. (a) False (b) True
12. 12.True or false: “rude replies” is good customer service. (a) False (b) True
13. 13.True or false: “dirty hands with food” is good customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) arguing with a buyer (d) clean, covered food
15. 15.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) ignoring a customer (d) sorry for a long wait
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) dirty hands with food (d) clean, covered food
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) counting change wrongly (d) fixing mistakes quickly
18. 18.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
20. 20.True or false: “saying thank you” is poor customer service. (a) True (b) False
21. 21.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
22. 22.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
23. 23.True or false: “listening to complaints” is good customer service. (a) False (b) True
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
25. 25.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) rude replies (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) a tidy stall table (d) dirty hands with food
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.True or false: “a clear price board” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) arguing with a buyer (d) giving correct change
30. 30.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) counting change wrongly (d) dirty hands with food
31. 31.True or false: “greeting with a smile” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) greeting with a smile (d) listening to complaints
34. 34.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
35. 35.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) fixing mistakes quickly (d) ignoring a customer
36. 36.True or false: “rude replies” is poor customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) listening to complaints (d) hiding the prices
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) a tidy stall table (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) serving friends first (d) counting change wrongly
40. 40.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service

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