Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 459 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) a tidy stall table (d) greeting with a smile
3. 3.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) greeting with a smile (d) ignoring a customer
6. 6.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) rude replies (d) sorry for a long wait
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
10. 10.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) clean, covered food (d) a tidy stall table
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) serving friends first (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) counting change wrongly (d) rude replies
14. 14.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) serving friends first (d) arguing with a buyer
16. 16.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) chatting on the phone (d) rude replies
18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) arguing with a buyer (d) a clear price board
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) listening to complaints (d) arguing with a buyer
21. 21.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) ignoring a customer (d) hiding the prices
22. 22.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
23. 23.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) sorry for a long wait (d) a clear price board
26. 26.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) hiding the prices
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) rude replies
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.True or false: “a tidy stall table” is good customer service. (a) True (b) False
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
34. 34.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
36. 36.True or false: “rude replies” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) serving friends first (d) hiding the prices
39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids