Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 460 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
3. 3.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) giving correct change (d) serving friends first
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) listening to complaints (d) counting change wrongly
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) a sticky, messy table (d) giving correct change
6. 6.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) sorry for a long wait (d) hiding the prices
7. 7.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
8. 8.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) sorry for a long wait (d) saying thank you
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
11. 11.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) rude replies (d) a sticky, messy table
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) giving correct change (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) chatting on the phone (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) chatting on the phone (d) listening to complaints
18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) fixing mistakes quickly (d) greeting with a smile
20. 20.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) saying thank you (d) arguing with a buyer
21. 21.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) a sticky, messy table (d) ignoring a customer
23. 23.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
25. 25.True or false: “counting change wrongly” is good customer service. (a) False (b) True
26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) chatting on the phone (d) counting change wrongly
28. 28.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) giving correct change (d) greeting with a smile
29. 29.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) dirty hands with food (d) sorry for a long wait
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) listening to complaints (d) giving correct change
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.True or false: “a tidy stall table” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) greeting with a smile (d) listening to complaints
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
38. 38.True or false: “serving friends first” is good customer service. (a) True (b) False
39. 39.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) arguing with a buyer (d) greeting with a smile

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