Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 47 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) a sticky, messy table (d) chatting on the phone
2. 2.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) listening to complaints (d) greeting with a smile
3. 3.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
4. 4.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) chatting on the phone (d) counting change wrongly
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) fixing mistakes quickly (d) a sticky, messy table
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) dirty hands with food (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) a sticky, messy table
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) hiding the prices (d) a sticky, messy table
14. 14.True or false: “saying thank you” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) listening to complaints (d) counting change wrongly
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) arguing with a buyer (c) giving correct change (d) sorry for a long wait
19. 19.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) ignoring a customer (d) a clear price board
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.True or false: “ignoring a customer” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) chatting on the phone (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) counting change wrongly (d) saying thank you
26. 26.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
27. 27.True or false: “clean, covered food” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) sorry for a long wait (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) serving friends first (d) clean, covered food
30. 30.Which of these is good customer service? (a) a clear price board (b) rude replies (c) chatting on the phone (d) ignoring a customer
31. 31.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) chatting on the phone (d) clean, covered food

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