Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 461 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) a clear price board (d) ignoring a customer
2. 2.True or false: “serving friends first” is good customer service. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) saying thank you (d) listening to complaints
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) serving friends first (d) giving correct change
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
8. 8.True or false: “dirty hands with food” is good customer service. (a) False (b) True
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
10. 10.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) sorry for a long wait (d) chatting on the phone
11. 11.True or false: “greeting with a smile” is good customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) saying thank you (d) a sticky, messy table
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) giving correct change (d) a tidy stall table
14. 14.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a tidy stall table (d) a sticky, messy table
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.True or false: “giving correct change” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) rude replies (d) clean, covered food
20. 20.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) dirty hands with food (d) a sticky, messy table
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) dirty hands with food (d) fixing mistakes quickly
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) clean, covered food (d) greeting with a smile
28. 28.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) fixing mistakes quickly (d) counting change wrongly
32. 32.True or false: “saying thank you” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
36. 36.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) sorry for a long wait
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) listening to complaints (d) saying thank you
39. 39.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) ignoring a customer (d) arguing with a buyer
40. 40.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service

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