Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 462 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) a sticky, messy table (d) a tidy stall table
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) counting change wrongly (d) listening to complaints
6. 6.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) dirty hands with food (d) serving friends first
7. 7.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) arguing with a buyer (d) dirty hands with food
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
9. 9.True or false: “greeting with a smile” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) sorry for a long wait (d) rude replies
11. 11.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
12. 12.True or false: “ignoring a customer” is good customer service. (a) False (b) True
13. 13.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
14. 14.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
15. 15.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
16. 16.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) saying thank you (d) clean, covered food
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) dirty hands with food
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) saying thank you (d) giving correct change
24. 24.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
25. 25.True or false: “saying thank you” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) sorry for a long wait (d) clean, covered food
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) chatting on the phone (d) dirty hands with food
28. 28.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) a sticky, messy table (d) hiding the prices
29. 29.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) listening to complaints (d) arguing with a buyer
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) ignoring a customer
33. 33.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) serving friends first (d) listening to complaints
36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) serving friends first (d) dirty hands with food
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) a clear price board (d) a sticky, messy table

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