Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 463 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) counting change wrongly (d) chatting on the phone
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) giving correct change (d) serving friends first
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) greeting with a smile (d) fixing mistakes quickly
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
8. 8.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) a clear price board (d) a sticky, messy table
10. 10.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) clean, covered food (d) sorry for a long wait
11. 11.True or false: “listening to complaints” is poor customer service. (a) False (b) True
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) saying thank you (d) chatting on the phone
13. 13.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) fixing mistakes quickly
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) a clear price board (d) greeting with a smile
18. 18.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) giving correct change (d) arguing with a buyer
22. 22.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) ignoring a customer (d) arguing with a buyer
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) a sticky, messy table
24. 24.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) a tidy stall table
25. 25.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) ignoring a customer (d) dirty hands with food
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) clean, covered food (d) sorry for a long wait
29. 29.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
30. 30.True or false: “serving friends first” is good customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) fixing mistakes quickly (d) arguing with a buyer
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
35. 35.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
36. 36.True or false: “giving correct change” is poor customer service. (a) False (b) True
37. 37.True or false: “hiding the prices” is poor customer service. (a) True (b) False
38. 38.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) saying thank you (d) serving friends first

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