Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 464 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) arguing with a buyer (d) fixing mistakes quickly
2. 2.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) sorry for a long wait
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.True or false: “a clear price board” is poor customer service. (a) True (b) False
5. 5.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
6. 6.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) rude replies (d) hiding the prices
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) counting change wrongly (d) hiding the prices
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) saying thank you (d) a clear price board
14. 14.True or false: “serving friends first” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
17. 17.True or false: “greeting with a smile” is good customer service. (a) False (b) True
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
19. 19.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) serving friends first (d) arguing with a buyer
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) clean, covered food (d) giving correct change
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
22. 22.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.True or false: “saying thank you” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) listening to complaints (d) greeting with a smile
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) a tidy stall table
28. 28.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) arguing with a buyer (d) clean, covered food
29. 29.True or false: “clean, covered food” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) serving friends first (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) listening to complaints (d) a tidy stall table
33. 33.True or false: “dirty hands with food” is good customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) saying thank you (d) greeting with a smile
35. 35.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) counting change wrongly (d) a sticky, messy table
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) a sticky, messy table (d) listening to complaints
37. 37.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
38. 38.True or false: “giving correct change” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) listening to complaints (d) a tidy stall table
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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