Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 465 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) clean, covered food (d) hiding the prices
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) arguing with a buyer (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) serving friends first (d) greeting with a smile
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
5. 5.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) greeting with a smile (d) a tidy stall table
6. 6.True or false: “greeting with a smile” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
8. 8.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) rude replies (d) dirty hands with food
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) ignoring a customer
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) listening to complaints (d) chatting on the phone
16. 16.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
18. 18.True or false: “giving correct change” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) listening to complaints (d) greeting with a smile
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) a tidy stall table
24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) rude replies
26. 26.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a tidy stall table (d) counting change wrongly
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) listening to complaints (d) ignoring a customer
29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) greeting with a smile (d) a clear price board
32. 32.True or false: “rude replies” is good customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) clean, covered food (d) arguing with a buyer
34. 34.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) listening to complaints (d) dirty hands with food
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) clean, covered food (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) giving correct change (d) chatting on the phone
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) giving correct change
40. 40.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) hiding the prices (d) chatting on the phone

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