Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 466 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) sorry for a long wait (d) a tidy stall table
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
6. 6.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) hiding the prices (d) arguing with a buyer
7. 7.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
8. 8.True or false: “counting change wrongly” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) ignoring a customer (d) saying thank you
10. 10.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) serving friends first (d) saying thank you
11. 11.True or false: “hiding the prices” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) a tidy stall table (d) a clear price board
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) clean, covered food
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) rude replies
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) ignoring a customer (d) rude replies
18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
19. 19.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) fixing mistakes quickly (d) dirty hands with food
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) chatting on the phone (d) fixing mistakes quickly
23. 23.True or false: “listening to complaints” is good customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) serving friends first (d) greeting with a smile
25. 25.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) dirty hands with food (d) saying thank you
27. 27.True or false: “clean, covered food” is poor customer service. (a) True (b) False
28. 28.True or false: “clean, covered food” is good customer service. (a) False (b) True
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) fixing mistakes quickly (d) serving friends first
31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) listening to complaints (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) a sticky, messy table (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) dirty hands with food (d) chatting on the phone
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) counting change wrongly (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) hiding the prices
39. 39.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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