Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 467 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) fixing mistakes quickly (d) hiding the prices
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
3. 3.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
4. 4.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) greeting with a smile (d) ignoring a customer
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) ignoring a customer (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
9. 9.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) clean, covered food (d) a tidy stall table
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) listening to complaints (d) clean, covered food
15. 15.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) giving correct change (d) clean, covered food
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) saying thank you (d) ignoring a customer
19. 19.True or false: “saying thank you” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) chatting on the phone (d) ignoring a customer
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) rude replies (d) saying thank you
23. 23.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) chatting on the phone (d) dirty hands with food
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.True or false: “serving friends first” is poor customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) a clear price board (d) giving correct change
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.True or false: “clean, covered food” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) dirty hands with food (d) sorry for a long wait
33. 33.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
35. 35.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) dirty hands with food (d) a clear price board
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) fixing mistakes quickly (d) giving correct change
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) giving correct change (d) chatting on the phone

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