Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 468 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
2. 2.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) listening to complaints (d) rude replies
3. 3.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) clean, covered food (d) a tidy stall table
4. 4.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) clean, covered food (d) giving correct change
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.True or false: “dirty hands with food” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a tidy stall table (d) arguing with a buyer
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) a tidy stall table (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) sorry for a long wait (d) counting change wrongly
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) saying thank you (d) greeting with a smile
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
17. 17.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) a tidy stall table
18. 18.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
19. 19.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
22. 22.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) listening to complaints (d) greeting with a smile
26. 26.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) ignoring a customer (d) listening to complaints
28. 28.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
29. 29.True or false: “saying thank you” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
33. 33.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.True or false: “a clear price board” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) sorry for a long wait (d) greeting with a smile
38. 38.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) a tidy stall table
39. 39.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) serving friends first (d) saying thank you
40. 40.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) rude replies

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