Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 469 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) rude replies (d) a tidy stall table
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
3. 3.True or false: “clean, covered food” is good customer service. (a) True (b) False
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) arguing with a buyer
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) serving friends first (d) giving correct change
11. 11.True or false: “counting change wrongly” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) ignoring a customer (d) serving friends first
15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) sorry for a long wait
17. 17.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) arguing with a buyer (d) a sticky, messy table
18. 18.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) fixing mistakes quickly (d) saying thank you
19. 19.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) saying thank you (d) fixing mistakes quickly
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) a clear price board (d) clean, covered food
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) giving correct change (d) a sticky, messy table
26. 26.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) dirty hands with food
27. 27.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a tidy stall table (d) a sticky, messy table
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) listening to complaints (d) giving correct change
33. 33.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
34. 34.True or false: “clean, covered food” is poor customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) ignoring a customer
36. 36.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
37. 37.True or false: “dirty hands with food” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) rude replies (d) a clear price board
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) listening to complaints (d) dirty hands with food

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