Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 470 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.True or false: “dirty hands with food” is good customer service. (a) False (b) True
4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
5. 5.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) listening to complaints (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) saying thank you (d) a sticky, messy table
10. 10.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) counting change wrongly (d) rude replies
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
13. 13.True or false: “saying thank you” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) dirty hands with food
15. 15.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) listening to complaints (d) arguing with a buyer
17. 17.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) clean, covered food (d) fixing mistakes quickly
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
19. 19.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) clean, covered food (d) counting change wrongly
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.True or false: “a tidy stall table” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) chatting on the phone (d) rude replies
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) giving correct change (d) serving friends first
26. 26.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) arguing with a buyer (d) a clear price board
28. 28.True or false: “giving correct change” is poor customer service. (a) False (b) True
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) dirty hands with food (d) fixing mistakes quickly
31. 31.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
33. 33.True or false: “counting change wrongly” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
36. 36.True or false: “serving friends first” is good customer service. (a) False (b) True
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
39. 39.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) dirty hands with food (d) hiding the prices

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