Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 48 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) ignoring a customer (d) dirty hands with food
4. 4.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) giving correct change (d) counting change wrongly
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
7. 7.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) chatting on the phone
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) listening to complaints (d) counting change wrongly
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) rude replies
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) listening to complaints (d) fixing mistakes quickly
16. 16.Which of these is good customer service? (a) rude replies (b) serving friends first (c) saying thank you (d) chatting on the phone
17. 17.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) a clear price board
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.True or false: “ignoring a customer” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a clear price board (d) dirty hands with food
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) greeting with a smile
23. 23.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) greeting with a smile (d) rude replies
27. 27.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
28. 28.True or false: “clean, covered food” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) sorry for a long wait
30. 30.True or false: “dirty hands with food” is good customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) saying thank you (d) a sticky, messy table
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) a sticky, messy table (d) hiding the prices
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) giving correct change (d) a clear price board
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.True or false: “greeting with a smile” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) rude replies (d) serving friends first
40. 40.True or false: “serving friends first” is poor customer service. (a) False (b) True

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