Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 471 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) chatting on the phone (b) a tidy stall table (c) serving friends first (d) hiding the prices
5. 5.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) a clear price board (d) arguing with a buyer
6. 6.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) serving friends first (d) arguing with a buyer
7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) a tidy stall table (d) a sticky, messy table
9. 9.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) fixing mistakes quickly (d) rude replies
10. 10.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) a tidy stall table (d) saying thank you
13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
14. 14.True or false: “saying thank you” is good customer service. (a) False (b) True
15. 15.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) greeting with a smile (d) sorry for a long wait
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) clean, covered food (d) a sticky, messy table
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
23. 23.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) sorry for a long wait (d) clean, covered food
25. 25.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) clean, covered food (d) greeting with a smile
27. 27.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) arguing with a buyer (d) counting change wrongly
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) rude replies (d) arguing with a buyer
31. 31.True or false: “hiding the prices” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
33. 33.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
34. 34.True or false: “rude replies” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) dirty hands with food (d) giving correct change
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
38. 38.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) a sticky, messy table
39. 39.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) a sticky, messy table (d) greeting with a smile
40. 40.True or false: “greeting with a smile” is poor customer service. (a) False (b) True

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