Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 472 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) giving correct change (d) a clear price board
2. 2.True or false: “rude replies” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) giving correct change (d) a clear price board
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) rude replies (d) a tidy stall table
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) listening to complaints (d) saying thank you
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
15. 15.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) saying thank you (d) counting change wrongly
20. 20.True or false: “dirty hands with food” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) sorry for a long wait (d) dirty hands with food
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) a sticky, messy table (d) giving correct change
23. 23.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) serving friends first (d) greeting with a smile
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
26. 26.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) clean, covered food (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) clean, covered food (d) sorry for a long wait
28. 28.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
29. 29.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) counting change wrongly (d) hiding the prices
34. 34.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) counting change wrongly (d) a sticky, messy table
35. 35.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) fixing mistakes quickly (d) giving correct change
36. 36.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) listening to complaints (d) greeting with a smile
37. 37.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) greeting with a smile (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) arguing with a buyer (d) a sticky, messy table

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