Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 473 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) counting change wrongly
2. 2.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
3. 3.True or false: “clean, covered food” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) a tidy stall table (d) a clear price board
5. 5.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) giving correct change (d) arguing with a buyer
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) chatting on the phone (d) greeting with a smile
7. 7.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
10. 10.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
12. 12.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) serving friends first
13. 13.Which of these is good customer service? (a) serving friends first (b) rude replies (c) clean, covered food (d) a sticky, messy table
14. 14.Which of these is good customer service? (a) sorry for a long wait (b) hiding the prices (c) rude replies (d) counting change wrongly
15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
16. 16.True or false: “saying thank you” is good customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) dirty hands with food (d) saying thank you
18. 18.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) listening to complaints (d) serving friends first
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) chatting on the phone (d) saying thank you
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) a clear price board
22. 22.True or false: “giving correct change” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) a sticky, messy table (d) hiding the prices
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) greeting with a smile (d) clean, covered food
26. 26.True or false: “ignoring a customer” is good customer service. (a) True (b) False
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) chatting on the phone (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) a tidy stall table (d) greeting with a smile
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) dirty hands with food (d) ignoring a customer
32. 32.True or false: “serving friends first” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) serving friends first (d) clean, covered food
34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a sticky, messy table (d) dirty hands with food
37. 37.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) ignoring a customer (d) listening to complaints
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) giving correct change (d) greeting with a smile

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