Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 474 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) giving correct change (d) saying thank you
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) sorry for a long wait (d) a clear price board
7. 7.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) arguing with a buyer (d) dirty hands with food
8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) dirty hands with food (d) a sticky, messy table
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
12. 12.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) serving friends first (d) counting change wrongly
13. 13.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) greeting with a smile (d) hiding the prices
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
15. 15.True or false: “ignoring a customer” is good customer service. (a) True (b) False
16. 16.True or false: “giving correct change” is good customer service. (a) True (b) False
17. 17.True or false: “serving friends first” is good customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) a tidy stall table
19. 19.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
22. 22.True or false: “rude replies” is poor customer service. (a) False (b) True
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) listening to complaints
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) clean, covered food (d) counting change wrongly
26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) a tidy stall table (d) clean, covered food
29. 29.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) chatting on the phone (d) arguing with a buyer
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) clean, covered food (d) rude replies
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) fixing mistakes quickly (d) a sticky, messy table
33. 33.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) giving correct change
34. 34.True or false: “giving correct change” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) clean, covered food (d) giving correct change
37. 37.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) fixing mistakes quickly (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) a clear price board (d) ignoring a customer
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) ignoring a customer (d) listening to complaints

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