Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 475 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
3. 3.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) clean, covered food (d) rude replies
4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) giving correct change (d) greeting with a smile
7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) dirty hands with food
9. 9.True or false: “rude replies” is good customer service. (a) True (b) False
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) sorry for a long wait
14. 14.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) greeting with a smile (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) greeting with a smile
17. 17.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
18. 18.True or false: “dirty hands with food” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) hiding the prices (d) ignoring a customer
20. 20.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) rude replies (d) a sticky, messy table
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) clean, covered food (d) sorry for a long wait
22. 22.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) a tidy stall table (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) clean, covered food
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
28. 28.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) ignoring a customer (d) giving correct change
30. 30.True or false: “clean, covered food” is good customer service. (a) False (b) True
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
32. 32.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) counting change wrongly (d) fixing mistakes quickly
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) greeting with a smile (d) serving friends first
35. 35.True or false: “giving correct change” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) listening to complaints (d) ignoring a customer
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) a clear price board (d) serving friends first
38. 38.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service

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