Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 476 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
2. 2.True or false: “saying thank you” is good customer service. (a) False (b) True
3. 3.True or false: “greeting with a smile” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) dirty hands with food (d) fixing mistakes quickly
5. 5.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) serving friends first (d) saying thank you
6. 6.True or false: “serving friends first” is poor customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) a clear price board (d) sorry for a long wait
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
10. 10.True or false: “giving correct change” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) a tidy stall table (d) clean, covered food
15. 15.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) clean, covered food (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) hiding the prices (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) counting change wrongly (d) greeting with a smile
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) hiding the prices (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) a tidy stall table (d) greeting with a smile
23. 23.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) ignoring a customer
24. 24.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) chatting on the phone (d) hiding the prices
26. 26.True or false: “serving friends first” is good customer service. (a) True (b) False
27. 27.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
28. 28.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) listening to complaints (d) a tidy stall table
29. 29.True or false: “hiding the prices” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) counting change wrongly (d) fixing mistakes quickly
32. 32.True or false: “hiding the prices” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) a sticky, messy table (d) listening to complaints
36. 36.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) serving friends first (d) rude replies
37. 37.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
38. 38.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) giving correct change (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) arguing with a buyer (d) counting change wrongly

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids