Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 477 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) a clear price board (d) ignoring a customer
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) hiding the prices (d) rude replies
7. 7.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) dirty hands with food (d) greeting with a smile
8. 8.True or false: “listening to complaints” is good customer service. (a) True (b) False
9. 9.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) chatting on the phone (d) a clear price board
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) arguing with a buyer (d) a clear price board
14. 14.True or false: “ignoring a customer” is good customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) clean, covered food (d) rude replies
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) rude replies (d) a clear price board
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) giving correct change (d) greeting with a smile
21. 21.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
22. 22.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) greeting with a smile (d) sorry for a long wait
24. 24.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
25. 25.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) chatting on the phone (d) rude replies
28. 28.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a sticky, messy table (d) serving friends first
29. 29.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) hiding the prices (d) greeting with a smile
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) saying thank you (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) a sticky, messy table (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) clean, covered food (d) greeting with a smile
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
37. 37.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) ignoring a customer (d) arguing with a buyer
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) arguing with a buyer (d) a clear price board
40. 40.True or false: “giving correct change” is good customer service. (a) False (b) True

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