Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 478 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
7. 7.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
9. 9.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) dirty hands with food
12. 12.True or false: “counting change wrongly” is good customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) arguing with a buyer (d) greeting with a smile
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
15. 15.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) dirty hands with food
16. 16.True or false: “rude replies” is poor customer service. (a) False (b) True
17. 17.True or false: “listening to complaints” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) counting change wrongly (d) a clear price board
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.True or false: “serving friends first” is poor customer service. (a) True (b) False
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) serving friends first (d) counting change wrongly
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) chatting on the phone (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) a tidy stall table (d) chatting on the phone
28. 28.True or false: “clean, covered food” is poor customer service. (a) False (b) True
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.True or false: “chatting on the phone” is good customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) clean, covered food (d) arguing with a buyer
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) giving correct change (d) a sticky, messy table
33. 33.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) giving correct change (d) ignoring a customer
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) rude replies (d) hiding the prices
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) listening to complaints (d) clean, covered food
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.True or false: “giving correct change” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) listening to complaints

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