Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 479 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) rude replies (d) arguing with a buyer
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
3. 3.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) a clear price board
6. 6.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
7. 7.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) serving friends first (d) saying thank you
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
10. 10.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) clean, covered food (d) rude replies
13. 13.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.True or false: “ignoring a customer” is good customer service. (a) False (b) True
16. 16.True or false: “listening to complaints” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) a tidy stall table (d) serving friends first
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) rude replies (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a sticky, messy table (d) a clear price board
24. 24.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) greeting with a smile (d) fixing mistakes quickly
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) rude replies (d) listening to complaints
28. 28.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) giving correct change (d) a clear price board
32. 32.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
33. 33.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) clean, covered food (d) chatting on the phone
34. 34.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) a tidy stall table (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) hiding the prices (d) rude replies
39. 39.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) rude replies (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) chatting on the phone (d) a clear price board

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