Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 480 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) chatting on the phone (d) rude replies
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) counting change wrongly
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) a clear price board (d) saying thank you
7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
8. 8.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) counting change wrongly (d) hiding the prices
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
10. 10.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) giving correct change (d) fixing mistakes quickly
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) serving friends first (d) sorry for a long wait
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
14. 14.True or false: “ignoring a customer” is good customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) saying thank you (d) chatting on the phone
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) a tidy stall table (d) clean, covered food
17. 17.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) fixing mistakes quickly (d) listening to complaints
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) sorry for a long wait (d) saying thank you
19. 19.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
20. 20.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
23. 23.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) greeting with a smile (d) a clear price board
24. 24.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) dirty hands with food (d) hiding the prices
25. 25.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) serving friends first (d) chatting on the phone
26. 26.True or false: “counting change wrongly” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) a sticky, messy table
30. 30.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) greeting with a smile (d) listening to complaints
34. 34.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) serving friends first (d) arguing with a buyer
35. 35.True or false: “giving correct change” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.True or false: “rude replies” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) dirty hands with food (d) ignoring a customer
40. 40.True or false: “serving friends first” is poor customer service. (a) False (b) True

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