Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 49 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) hiding the prices
7. 7.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) hiding the prices (d) rude replies
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
12. 12.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) hiding the prices (d) chatting on the phone
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) chatting on the phone (d) saying thank you
15. 15.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a tidy stall table (d) dirty hands with food
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) arguing with a buyer
19. 19.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) arguing with a buyer (d) fixing mistakes quickly
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) greeting with a smile
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
25. 25.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) listening to complaints (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a tidy stall table (d) chatting on the phone
28. 28.True or false: “clean, covered food” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) counting change wrongly
30. 30.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) a tidy stall table (d) fixing mistakes quickly
31. 31.True or false: “serving friends first” is good customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) arguing with a buyer (d) listening to complaints
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) greeting with a smile (d) rude replies
35. 35.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) fixing mistakes quickly
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) giving correct change (d) a sticky, messy table
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) a sticky, messy table (d) counting change wrongly

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