Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 481 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) giving correct change (d) a tidy stall table
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) saying thank you (d) rude replies
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) a sticky, messy table (d) counting change wrongly
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
7. 7.True or false: “clean, covered food” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) greeting with a smile (d) clean, covered food
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) serving friends first (d) counting change wrongly
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
13. 13.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) rude replies (d) clean, covered food
14. 14.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) a sticky, messy table (d) rude replies
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) giving correct change (d) fixing mistakes quickly
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) a clear price board (d) saying thank you
19. 19.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) saying thank you (d) dirty hands with food
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
21. 21.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
23. 23.True or false: “listening to complaints” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) a clear price board (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) fixing mistakes quickly (d) counting change wrongly
28. 28.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) fixing mistakes quickly
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
33. 33.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
34. 34.True or false: “saying thank you” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) fixing mistakes quickly
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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