Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 482 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) fixing mistakes quickly (d) rude replies
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
7. 7.True or false: “giving correct change” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
10. 10.True or false: “a clear price board” is poor customer service. (a) True (b) False
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
12. 12.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) serving friends first (d) arguing with a buyer
15. 15.True or false: “serving friends first” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) arguing with a buyer (d) rude replies
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) dirty hands with food (d) clean, covered food
22. 22.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) sorry for a long wait
23. 23.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) saying thank you (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) listening to complaints
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) clean, covered food (d) rude replies
26. 26.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) clean, covered food (d) chatting on the phone
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) chatting on the phone (d) hiding the prices
29. 29.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) a sticky, messy table (d) dirty hands with food
30. 30.True or false: “clean, covered food” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) hiding the prices (d) serving friends first
32. 32.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) rude replies
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) listening to complaints
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) serving friends first (d) giving correct change
37. 37.True or false: “saying thank you” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) a tidy stall table (d) hiding the prices
39. 39.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) listening to complaints (d) clean, covered food
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) sorry for a long wait (d) hiding the prices

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