Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 483 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) chatting on the phone (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) serving friends first
4. 4.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) chatting on the phone (d) hiding the prices
5. 5.True or false: “clean, covered food” is poor customer service. (a) False (b) True
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
7. 7.True or false: “giving correct change” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) a clear price board (d) hiding the prices
10. 10.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
11. 11.True or false: “a clear price board” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) counting change wrongly (d) saying thank you
15. 15.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) greeting with a smile (d) a tidy stall table
16. 16.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) rude replies (d) dirty hands with food
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) a sticky, messy table (d) arguing with a buyer
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) fixing mistakes quickly
21. 21.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
23. 23.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) a sticky, messy table
24. 24.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
25. 25.True or false: “saying thank you” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) a clear price board (d) rude replies
29. 29.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) greeting with a smile
32. 32.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) sorry for a long wait (d) clean, covered food
34. 34.True or false: “clean, covered food” is good customer service. (a) False (b) True
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) a sticky, messy table (d) fixing mistakes quickly
38. 38.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) serving friends first
39. 39.True or false: “chatting on the phone” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) chatting on the phone (d) sorry for a long wait

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