Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 484 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
2. 2.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) a sticky, messy table
3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
5. 5.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) rude replies (d) a sticky, messy table
6. 6.True or false: “clean, covered food” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) hiding the prices (d) rude replies
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
12. 12.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) rude replies (d) giving correct change
13. 13.True or false: “serving friends first” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
16. 16.True or false: “rude replies” is good customer service. (a) True (b) False
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) a tidy stall table (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) rude replies (d) sorry for a long wait
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) ignoring a customer (d) greeting with a smile
21. 21.True or false: “listening to complaints” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
24. 24.True or false: “saying thank you” is good customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile
26. 26.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) fixing mistakes quickly (d) dirty hands with food
27. 27.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) saying thank you (d) listening to complaints
30. 30.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) clean, covered food (d) arguing with a buyer
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) serving friends first (d) fixing mistakes quickly
35. 35.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) counting change wrongly (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) giving correct change (d) saying thank you
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.True or false: “giving correct change” is good customer service. (a) False (b) True

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