Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 485 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
2. 2.True or false: “counting change wrongly” is good customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) greeting with a smile (d) serving friends first
4. 4.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) listening to complaints (d) dirty hands with food
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) a clear price board (d) clean, covered food
11. 11.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) ignoring a customer (d) serving friends first
12. 12.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) clean, covered food (d) rude replies
13. 13.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) a tidy stall table
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) a tidy stall table (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) sorry for a long wait (d) rude replies
17. 17.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) clean, covered food (d) arguing with a buyer
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.True or false: “ignoring a customer” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) hiding the prices
21. 21.True or false: “rude replies” is good customer service. (a) False (b) True
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
23. 23.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) chatting on the phone
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) a tidy stall table
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) serving friends first
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) saying thank you (d) fixing mistakes quickly
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.True or false: “chatting on the phone” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) listening to complaints (d) rude replies
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) counting change wrongly (d) hiding the prices
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) ignoring a customer (d) dirty hands with food
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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